FILE – The logo of e-commerce company Amazon prime is pictured on a parcel, in Manta, Northwestern Italy, on March 29, 2024. (Photo by MARCO BERTORELLO / AFP) (Photo by MARCO BERTORELLO/AFP via Getty Images)
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The deadline for Amazon customers who were part of a $2.5 billion settlement with the Federal Trade Commission is quickly approaching.
What you can do:
Eligible customers could receive up to $51but they must do so by July 27, 2026, through the official settlement website.
Claims can be filed at SubscriptionMembershipSettlement.com. Questions can be sent to [email protected].
Amazon had sent automatic refunds to eligible Prime customers in November and December 2025, but those who didn’t receive refunds may still be eligible to file a claim.
Amazon Prime $2.5 billion settlement
The backstory:
Amazon agreed in September 2025 to place $1.5 billion into a consumer refund fund and pay a separate $1 billion civil penalty. The company did not admit wrongdoing in agreeing to the settlement.
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The FTC alleged that Amazon enrolled consumers in Prime without obtaining informed consent and made the subscription difficult to cancel. The settlement requires changes to the company’s enrollment and cancellation processes, including clearer disclosures and an easier way for customers to decline or cancel Prime.
Dig deeper:
To qualify for the claims process, consumers must be U.S. Amazon Prime customers who signed up through one of the enrollment flows challenged by the FTC, or unsuccessfully tried to cancel online, between June 23, 2019, and June 23, 2025.
The challenged enrollment flows include Amazon’s universal Prime decision page, shipping selection page, single-page checkout and Prime Video enrollment process. Amazon will determine whether a customer enrolled through one of those flows.
Eligible consumers must have used more than three but fewer than 10 Prime benefits during any 12-month period of Prime enrollment and must not have already received an automatic refund.
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Customers can receive payments through their Prime membership, PayPal or Venmo.